Shipping policy

SHIPPING POLICY

Last updated: 29 September 2026

Where We Ship

We currently ship to addresses within the mainland of Great Britain only, including England, Scotland and Wales (some exclusions or extra cost areas may apply).

Processing Time

All orders are processed within 1 business day of receipt. Orders placed on weekends or UK public holidays will be processed on the next working day.

Delivery Times

Once your order has been dispatched, you can expect to receive it within 3 - 5 working days. Please note that delivery times are estimates and may be affected by factors outside our control, such as carrier delays or adverse weather conditions.

Shipping Costs

Shipping costs are calculated at checkout based on your order weight and delivery location. The exact cost will be displayed before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information where available, so you can monitor the progress of your delivery.

Failed Deliveries

If a delivery attempt is unsuccessful, the carrier will leave a notification card with instructions on how to arrange redelivery or collect your parcel from a local depot.

Damaged or Lost Orders

If your order arrives damaged or does not arrive within the expected timeframe, please contact us as soon as possible at sales@stourleisure.co.uk and we will do our best to resolve the issue promptly.

Contact Us

For any shipping-related queries, please get in touch: Email: sales@stourleisure.co.uk Address: Lake Gates, Dorchester Road, Wimborne, Dorset, BH21 3HA